Our goal is to provide a more streamlined process for veterans and families to access appropriate services in the community by coordinating information and referrals across the various communication channels.
Veterans and their families have difficulty finding the most appropriate services for their specific needs. Even if they know what services they need, finding and accessing them can entail many hours on the phone, searching on-line, or traveling between distant offices to repeatedly have to explain their circumstances, and complete redundant paperwork to request help. In many cases, those in need either give up in frustration or, having succeeded in requesting help, have to wait days or weeks for a response.
We are leading the tristate region’s major information and referral sources through a process to coordinate and streamline information intake, assessment and referral. Resources must be made available in a way that recognizes returning to civilian life is a difficult process for the veteran and the family. The Coordinated Access workgroup is working collaboratively to develop a Veteran Service Portal that will allow veterans to search for and access needed services on their own or direct them to peer mentors or navigators.
Feedback from those being served will be collected and shared to ensure that veterans and their families receive understanding support and allow service partners to use that knowledge to optimize the resources they provide. If you want to help veterans and their families access your services more easily, and expand or improve your service delivery, please join our work group or provide your contact information so we can quickly respond to your questions.